Call Recording

Call recording is a valuable tool for contact center environments and for recording general business conversations for compliance, legal protection, and quality management.

IO VoIP Call Recording is a call recording and quality management solution for small, medium, and large businesses. Companies worldwide rely on IO VoIP to optimize business processes, resolve customer disputes, comply with regulatory requirements and increase productivity.

Key Features

Manage incoming calls effectively with IO VoIP’s Call Recording solution.

Web-Based User Interface

Access call recording anytime, anywhere with IO VoIP's intuitive, user-friendly web interface.

Real-time Dashboard:

IO VoIP's dashboard provides an at-a-glance view of calls-per-day, call duration, active calls, the total number of recorded calls, and more.

Intuitive Call Search and Playback:

Easily search through millions of calls by any parameter, such as date, time, caller/callee number, agent's name, or simply type in a search term.

Live Monitoring:

Monitor employees' calls in real-time to guide and support agents to deliver optimum customer service.

Reporting:

Generate statistics for calls, days, groups, users, and more with IO VoIP's comprehensive reporting features.

Centralized Multi-Site Call Recording:

Record calls made to and from multiple locations/branches.

Screen Recording:

IO VoIP Screen Capture allows recording of agent desktop activity associated with a recorded phone call.

Speech Analytics:

IO VoIP's Speech Analytics software allows one to search for keywords and phrases in call recordings, providing more insights into customer interactions.

Compliance Ready:

Meet regulatory and corporate security requirements, including PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others.

HIPAA Compliant Call Recording

Full HIPAA Compliance and Protection

IO VoIP Call Recording aids healthcare organizations in fulfilling their regulatory obligations by ensuring the safety of patient data in compliance with HIPAA.

IO VoIP Call Recording adheres to stringent HIPAA guidelines to guarantee the privacy of every recording.

Role-Based Security

Call recordings are only accessible to authorized personnel.

Encryption

Recordings and playback are protected by Secure Socket Layer (SSL) encryption during network communication.

Audit Trail Log

IO VoIP's tracking system provides comprehensive audit logs to determine who has accessed recordings.

File Watermarking:

IO VoIP provides a robust tool to verify the integrity of any mp3 files, ensuring call recordings remain unmodified and authentic.

Configurable Retention Policy:

Business and compliance requirements can be met by defining archiving rules, and storing different types of calls for designated periods of time.